Money Back Guarantee

We promise your money back if the item is not delivered within the Buyer Protection period. You can get a refund 15 days after the claim process finishes. This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence.

Terms & Conditions

Your purchase is protected if:

The item was purchased on our website (puppy-protection.com).
The item you received was damaged or defective.
Your order did not arrive not due to factors related to the buyer (for example: the wrong shipping address was provided).
You raise a claim by opening a dispute.
Your account is in good standing.
Your item is returned to us due to customs duties (customs clearance/taxes are not included).