With 'Free Return' service, you get an extra 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason, as long as they are unused, unwashed and in their original condition – complete with the original packaging, tags, etc. It's easy and fast:
You could return items locally and easily: Get the return code or the return label, Go to the designated logistics company's service point to complete the return and wait for the local warehouse to receive your returned parcel.
Refund will be made to you once we confirm receipt of your returned parcel which meet the conditions for reimbursement.
Items will be processed at a local warehouse.
Not all countries on PUPPY-PROTECTION® include the Free Return service. At present, supported countries include the mainland territories of the United States, Canada, Australia, United Kingdom, France, Spain, Germany and Russia.