Free Return

Easy & Free Return

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With 'Free Return' service, you get an extra 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason, as long as they are unused, unwashed and in their original condition – complete with the original packaging, tags, etc. It's easy and fast:

Easy

You could return items locally and easily: Get the return code or the return label, Go to the designated logistics company's service point to complete the return and wait for the local warehouse to receive your returned parcel.

Fast

Refund will be made to you once we confirm receipt of your returned parcel which meet the conditions for reimbursement.
Items will be processed at a local warehouse.

Service Scope

Not all countries on PUPPY-PROTECTION® include the Free Return service. At present, supported countries include the mainland territories of the United States, Canada, Australia, United Kingdom, France, Spain, Germany and Russia.

Return Shipment Fee

It is free for you to return the parcel to the designated local return address.
Note: You can only enjoy one-time free local return for one order. If you initiate multiple return requests under an order, you can only enjoy the free local return service once, and other return requests can still enjoy local return service but you will have to cover the return shipping costs to the designated local return address. Therefore, please consider returning jointly the products to avoid paying that additional shipping cost.